Privacy Policy

doctorpile.com ("we", "our", "us") is committed to protecting the privacy of every patient, visitor and customer who uses this website, books a consultation or purchases products from us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

• Contact information — name, phone number, email address and postal address you share when booking appointments, placing orders or contacting us.
• Health information — symptoms, medical history and reports you share for consultation or treatment planning.
• Order and payment information — items purchased, shipping address, order total, order ID and payment status. Card, UPI and net-banking details are handled directly by our payment gateway (Cashfree) and are never stored on our servers.
• Technical information — device type, browser, IP address, pages visited and interactions on the site, collected via cookies and analytics tools.

2. How We Use Your Information

• Schedule appointments, provide medical consultation and follow-up care.
• Process orders, arrange shipping and issue invoices and refunds.
• Send appointment, order and payment confirmations by email, SMS or WhatsApp.
• Respond to enquiries and provide customer support.
• Comply with legal, regulatory and tax obligations.
• Improve the website, our services and patient experience.

3. Sharing of Information

We do not sell your personal or health data. We share information only with:

• Treating doctors and clinical staff involved in your care.
• Payment gateway (Cashfree) to process your transactions securely.
• Shipping and logistics partners to deliver your orders.
• Email, SMS and WhatsApp service providers to send confirmations and updates.
• Government, regulatory or law enforcement authorities where required by law.

4. Data Security

We use industry-standard measures including encrypted connections (HTTPS), access controls and secure hosting to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Retention

Medical records are retained as required by applicable Indian medical regulations. Order and billing records are retained as required by tax and accounting laws. Other information is retained only as long as needed for the purposes described above.

6. Your Rights

• Access, correct or update your personal information.
• Request a copy of the medical records maintained by us.
• Withdraw consent for marketing communications at any time.
• Request deletion of your account or non-mandatory personal data.

To exercise any of these rights, contact us using the details below.

7. Cookies

We use cookies and similar technologies to keep the site functional, remember your preferences and understand how it is used. You can disable cookies in your browser settings, but some parts of the site may not work correctly.

8. Children

Our services are intended for adults. Minors should use this site only with the involvement of a parent or guardian.

9. Changes to this Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the latest version.

10. Contact Us

For any privacy-related questions or requests, please contact:
doctorpile.com
1st Floor, Indraprastha Landmark, Sr. No. 65A, Gangadham Shatrunjay Mandir Road, Nr. Shantinagar Society
Email: info@doctorpile.com
Phone: +91 88888 66185